The mission of j-Grab is to
deliver excellent Japanese products and services
to customers all over the world
by utilising cross-border EC .
Cross-border EC and companionship support
Around 1995, when I was involved in the retail business, I started my own e-commerce shop, thinking that “this is the time when things can be sold all over the world" due to the spread of the Internet. As a result, I had achieved sales of over 10 million yen, but since it was a self-taught start-up, I had a lot of trouble in the first year.
At the same time, the first representative of eBay JAPAN was considering to expand eBay in Japan, I was scouted as a founding member of eBay Japan and I accepted the offer. However, although the number of stores was steadily increasing, the companionship support for the stores was insufficient, and as a result, some of them have no choice but to withdraw.
After that, I had participated Yahoo! Auctions of Yahoo Japan Corporation! as the person in charge of the store business.I was able to expand the number of stores and provide companionship support service for the stores. However, I couldn't realize the expansion of sales channels overseas that I originally wanted to do.
Based on these experiences, I believe that the combination of "expanding overseas sales channels" and “companionship support" from now on would be absolutely necessary, and founded J-Grab in 2010.
The Future of Cross-border EC
Cross-border e-commerce is expanding rapidly all over the world, but if you sell it overseas like selling at local, you cannot increase sales in a short period of time. In addition to localization for overseas markets, attracting customers and promoting sales, it is necessary to actively incorporate new EC technologies. It is important to take on new challenges without sticking to your experience.
In addition, there is no textbook for the success of cross-border EC, so it is important to repeat PDCA persistently through trial and error. For that purpose, it is most important for both the business operator and the supporter to maintain close communication, complement each other's patience and creativity from a medium- to long-term perspective, and walk together with each other.
In order to not only deliver Japan's excellent products and services to customers all over the world, but also to make it a sustainable business that can respond to various social problems such as the declining birthrate, aging population, and declining population. We will provide one-stop, companionship support for all services required for cross-border EC.
Although difficult times will continue worldwide, I believe that by staying close to our customers and supporting them with hope for the future, we will be able to overcome any problems and move toward a better future.